Petkliye Refund PolicyReturn and Cancellation Policy
This Return and Cancellation Policy governs the way we handle return and cancellation of orders. This policy is applicable to the buyers on our website (www.petkliye.com).
Return and Replacement PolicyIf a buyer is not satisfied with the delivered products which are bought on our website, he/she can place the request to return or replace the products delivered in the following cases:
1. The delivered products are defective in nature or The delivered products have perished/expired.
2. The delivered products have tampered packaging.
3. The delivered products are different from the ordered products to the extent not permitted by industry standard and such different products are sent without the consent of the customer.
The buyer is supposed to thoroughly check the quality and specifications of the product in front of our delivery boy, when the material is delivered. Return or replacement requests will not be entertained by us after the material is accepted. Return or replacement of products will be accepted only when the delivery boy is available during delivery.
In case, order is cancelled in front of the delivery boy and product is returned at the same moment, money shall be refunded to the customer. Such refunds will be transferred to the buyer's account within 5 - 21 working days after return formalities are completed by the buyer.
Cancellations PolicyFull or partial Cancellations of the order shall be processed only if
1. The order is yet to be put in transit by the seller
2. The materials in the order are not custom made for user.
If any of the above condition is satisfied, the order can be partially or fully cancelled by contacting our customer care. Buyer can either place a call to our customer care number at 9359878393 or drop us an email at email@example.com and request for the partial or full cancellation of their orders. After the order is partially or fully cancelled, we would refund the respective amount in the buyer's account within 7 - 21 working days after buyer completes the cancellation formalities.
NOTE: For CASH ON DELIVERY orders, an amount of rupees 80 will be charged from the customer which has to be handed over to the delivery boy in terms of cash, or card payment. If the customer is willing to purchase partial products of minimum rupees 500 of the total delivered products then you will not have to pay 80 rupees.
NOTE: For products in which we have mentioned that “This product cannot be cancelled”, will not be refunded, replaced once ordered. Replacement will only be done if the product .
|Cancellation Time||Cancellation Fee|
|BEFORE your product has been dispatched||Free cancellation (100% refund)|
|AFTER your product has been dispatched||95% of total amount WILL BE REFUNDED|